Tony L. Lael
CoreConnex
Executive Vice President, Operations
Mr. Lael has specialized in operations management, Software-as-a-Service, software development life cycle, software product conceptualization and delivery, software sales and marketing, customer service and support, small business management and IT operations and since 1996.
Tony Co-Founed CoreConnex in 2004 which has customers in Australia, Canada and the US. Tony has conceptulalized, designed, delivered, marketed, sold and supported the three products offered by CoreConnex to IT service companies.
The ConnexIT™ Service Management System tracks and manages clients, contracts, SLAs, fee arrangements, work assignments, trouble tickets, work flows, and all other aspects of operations management for MSPs, VARs and IT service providers. This system has unique advantages that:
- help build and sustain long-term client relationships
- improve operating efficiencies
- integrate existing remote support, monitoring and financial systems into a common platform
CoreMobile™ gives your field technicians the power to manage work from their mobile devices running Windows Mobile® 5.0 PocketPC or 6.0 Pro.
Corelytics™ is a financial dashboard that allows owners see financial performance against goals and IT service industry benchmarks.
From 2002 to 2005, Tony was the President and owner of a management and technical consulting firm, Aponus. The company worked on projects employing up to 5 consultants. During that time Mr. Lael contracted with numerous clients to facilitate business growth and operational efficiencies. Areas of expertise include operations, business development, sales, time-to-market strategies, product improvement, budget management, information modeling, strategic planning, software selection and implementation, RFI and RFP responses and new product development.
Tony's prior work experience includes three years with AT&T Wireless as an IT Analyst. He has also been employed as a Manager, Account Manager, Systems Analyst and Web Developer in businesses ranging from under ten employees to large enterprises with over 30,000 employees.
Mr. Lael holds Bachelor's degrees in Management and Management Information Systems. Mr. Lael served on the Board of Directors for the Pacific Northwest Chapter of Institute of Management Consultants in 2005 and 2006. He is a regular author of articles published in the Puget Sound Business Journal on topics related to technology use and value in small and medium sized businesses.